FirstBank of Nigeria Limited has clarified recent media reports regarding a system upgrade, emphasising that no disruptions are anticipated for its customers.
Folake Ani-Mumuney, Group Head of Marketing & Corporate Communications FirstBank of Nigeria Limited, addressed the matter in a statement released on Thursday, October 24 2024, assuring that FirstBank’s banking systems and customer applications remain fully operational.
Ani-Mumuney explained that the message, initially intended only for the Bank’s vendors, was misinterpreted. It referenced an upgrade on the I-Supplier Platform, which serves as an automated connection to suppliers, transitioning it to a new cloud-based system designed to enhance capabilities for vendors. However, this transition does not impact FirstBank’s core customer-facing systems, ensuring continued access to seamless services.
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*We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank,” Ani-Mumuney stated.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”
